Hi - I'm Mike Davis, Senior Research Analyst with Butler Group based in the UK. I firmly believe that in both the public and private sectors, despite all the standards and advice, we are failing to manage records in a manner that enables us to run our organisations better or deliver better services.

Most people do not know what constitutes a record, and the majority of processing is still undertaken manually. Where organisations have deployed EDRM systems the workflow is normally within the respective systems.

The issue is that we do not take a holistic view, and fail to recognise that whilst records management is itself a series of processes, they are driven by the operational processes of the business/organisation, which may span multiple repositories, systems, even organisations - and I have a very clear example.

I am looking forward to an interesting session on the 29th November at 15:45.